We run the following public or in-house training courses:


We can also tailor courses to your specific needs and run them in-house covering topics such as:

Roster systems

  • Continuous operations (24/7)
  • Semi-continuous operations (24 hours per day but not 7 days a week)
  • Discontinuous operations (not 24 hours per day but up to 7 days a week)
  • Standard shift patterns (rotas, rosters)

Workload analysis

  • Static work
  • Schedule / timetable related work
  • Variable work
  • Float work
  • Standards, quality, service levels
  • Seasonality
  • Day-to-day variability
  • Calendar month variability
  • Business demand profiles
  • Workload fluctuations during the day
  • Skills
  • Grades
  • Locations
  • Multi-functionality

Assessment of current rosters and development of business case for change

  • Comparison of current rosters with workload to identify surplus and shortfalls
  • % Utilisation
  • Costs – basic, shift pay, overtime, NI, pension
  • % Absence – holiday, sickness, training
  • Impact of lengthening or shortening working week
  • Impact of lengthening or shortening working day
  • Traditional or Annual Hours approach

Annualised Hours feasibility

  • Calculations
  • Gross hours
  • Net hours
  • Applicability
  • Predictable variations in demand, for example, seasonal working
  • Unpredictable patterns of demand
  • Stable pattern of demand across the year, for example, 24/7 team working
  • Annual rosters
  • Costs – comparison with current shift system

Shift options

  • Shift lengths
  • Short versus long shifts
  • Part-time shifts (eg. 4 hrs) – covering peaks, mealbreaks
  • Full-time staff / part-time staff
  • Absence cover
  • Interchangeability of cover with other areas
  • Mealbreak cover
  • Overtime implications
  • Identify suitable shift start and finish times
  • Current number of staff or ideal number of staff - shift levels to efficiently match workload
  • Teams, skills, grades
  • European Working Time Directive (EWTD)
  • Calculate number of staff required
  • Costing – basic, shift pay
  • Comparison with current costs

Roster options

  • Rosters to generate required shift levels
  • Absence cover (holiday, sickness, training etc)
  • Teams
  • Skills
  • Grades
  • Contractual constraints (eg. 38 hours per week or 1700 hours per year net of holiday)
  • European Working Time Directive (EWTD)
  • Social constraints, for example:
    • frequency of weekends off
    • proportion of weekends off
    • maximum number of consecutive nights
    • rotating shifts within blocks (ie. "continental" shift patterns) or blocks of the same shift
    • minimum number of rest days after nights
    • maximum number of consecutive shifts
    • minimum number of consecutive rest days
    • proportion of nights

Presentation of rosters

  • Employee reps – feedback and refinement
  • Individual or team calendars
  • Projection of rosters over their rota "cycles" showing:
    • shift levels each day
    • shift totals for each individual or team
    • individuals or teams rostered on each shift each day

Implementation of Rosters

  • RotaView – software developed by Resource Analysts Ltd
    • design of rosters
    • administration of rosters
    • network or stand-alone computer
    • installation and training provided
  • Transition from old roster to new
    • minimise disruption to individuals
    • take account of pre-booked holiday or training
  • Individual roster calendars
  • Holiday planning
  • Day-to-day management of rosters
  • Overtime allocation
  • Sickness management