We run the following public or in-house training courses:

• Roster design
• 24/7 working
• Annualised Hours systems: principles, benefits and application
• Roster implementation and administration
• RotaView users

We can also tailor courses to your specific needs and run them in-house covering topics such as:

Roster systems

• Continuous operations (24/7)
• Semi-continuous operations (24 hours per day but not 7 days a week)
• Discontinuous operations (not 24 hours per day but up to 7 days a week)
• Standard shift patterns (rotas, rosters)

Workload analysis

• Static work
• Schedule / timetable related work
• Variable work
• Float work
• Standards, quality, service levels
• Seasonality
• Day-to-day variability
• Calendar month variability
• Business demand profiles
• Workload fluctuations during the day
• Skills
• Grades
• Locations
• Multi-functionality

Assessment of current rosters and development of business case for change

• Comparison of current rosters with workload to identify surplus and shortfalls
• % Utilisation
• Costs – basic, shift pay, overtime, NI, pension
• % Absence – holiday, sickness, training
• Impact of lengthening or shortening working week
• Impact of lengthening or shortening working day
• Traditional or Annual Hours approach

Annualised hours feasibility

• Calculations
• Gross hours
• Net hours
• Applicability
• Predictable variations in demand, for example, seasonal working
• Unpredictable patterns of demand
• Stable pattern of demand across the year, for example, 24/7 team working
• Annual rosters
• Costs – comparison with current shift system

Shift options

• Shift lengths
• Short versus long shifts
• Part-time shifts (eg. 4 hrs) – covering peaks, mealbreaks
• Full-time staff / part-time staff
• Absence cover
• Interchangeability of cover with other areas
• Mealbreak cover
• Overtime implications
• Identify suitable shift start and finish times
• Current number of staff or ideal number of staff - shift levels to efficiently match workload
• Teams, skills, grades
• European Working Time Directive (EWTD)
• Calculate number of staff required
• Costing – basic, shift pay
• Comparison with current costs

Roster options

• Rosters to generate required shift levels
• Absence cover (holiday, sickness, training etc)
• Teams
• Skills
• Grades
• Contractual constraints (eg. 38 hours per week or 1700 hours per year net of holiday)
• European Working Time Directive (EWTD)
• Social constraints, for example:
  • frequency of weekends off
  • proportion of weekends off
  • maximum number of consecutive nights
  • rotating shifts within blocks (ie. "continental" shift patterns) or blocks of the same shift
  • minimum number of rest days after nights
  • maximum number of consecutive shifts
  • minimum number of consecutive rest days
  • proportion of nights

Presentation of rosters

• Employee reps – feedback and refinement
• Individual or team calendars
• Projection of rosters over their rota "cycles" showing:
  • shift levels each day
  • shift totals for each individual or team
  • individuals or teams rostered on each shift each day

Implementation of Rosters

• RotaView – software developed by Resource Analysts Ltd
  • design of rosters
  • administration of rosters
  • network or stand-alone computer
  • installation and training provided
• Transition from old roster to new
  • minimise disruption to individuals
  • take account of pre-booked holiday or training
• Individual roster calendars
• Holiday planning
• Day-to-day management of rosters
• Overtime allocation
• Sickness management